Assura One (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

1. Information We Collect

We may collect and process the following personal information when you interact with our website or services:

• Name
• Email address
• Telephone number (where provided)
• Company name (where provided)
• Any information you choose to include in enquiries or contact forms

This information is collected when you submit a contact form, request information, or communicate with us through our website.

2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and requests
• To provide information about our services
• To manage and improve our website and customer experience
• To analyse website performance and usage
• To send relevant communications where you have requested them or where we have a legitimate business interest to do so

Our legal basis for processing your personal data may include:

• Your consent
• The performance of a contract or steps taken at your request before entering into a contract
• Our legitimate interests in operating and improving our business and services
• Compliance with legal obligations

3. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

We may use third-party analytics services, including:

Google Analytics – to help us understand website traffic, visitor behaviour, and website performance. Google Analytics may collect information such as your IP address, device information, and browsing activity. Where applicable, we use privacy-enhancing features such as IP anonymisation.

You can control cookies through your browser settings and cookie preferences.

4. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third-party service providers who assist us in operating our website, managing communications, or delivering our services. These providers are required to process personal data securely and only in accordance with our instructions.

We may also disclose information where required by law, regulation, or legal process.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting, or reporting requirements.

Unless a longer retention period is required by law, enquiry data will typically be retained for up to 12 months from the date of collection.

6. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing based on legitimate interests
• Request the transfer of your data to another organisation (data portability)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We will respond in accordance with applicable data protection laws.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

Our security measures may include:

• Secure website hosting
• Password-protected systems
• Website security and monitoring tools
• Regular software and security updates

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. International Data Transfers

Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Where possible, we seek to use service providers that store and process data within the UK or countries recognised as providing adequate levels of data protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any updates will be published on this page, and the revised version will take effect from the date it is posted.

Effective Date: 1 January 2025

10. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Assura One
Website: assuraone.co.uk
Email: info@assuraone.co.uk